Shipping/Insurance Information/Returns

Shipping Information

We ship using USPS Priority Mail. If you wish to use another carrier please contact us.

Since we use Delivery Confirmation, we are not responsible for the non-delivery of items that show a confirmed delivery with the carrier. 

It is the customer's responsibility to provide accurate delivery information. We are not responsible for lost packages due to incorrect information given to us.

Giving a gift? We are happy to drop ship a order to a different location for you. 

Insurance Information

Insurance is included on all shipments of $50.00 or less. If your order is over $50.00 extra insurance charges will apply if you wish to have your package insured. Glass by Knight has an amazing record of shipping stained glass worldwide without any issues. However accidents do occur, In the unlikely event you should receive a damaged item that was insured, please contact us for details on how to place a claim for damaged merchandise. DO NOT return the broken item before contacting us. See Returns under Customer Service.

International Orders

For orders over $50.00 USD an additional insurance charge will apply. A certificate of mailing is included on all international orders as a guarantee that their order was shipped.

Returns/Refunds

Items are accepted for returns for any reason within 7 days. Full refunds for the cost of the item will be issued if the returned item(s) are in a resalable condition.

Shipping cost will not be refunded.

Item(s) returned after 7 days or item(s) that have been used, worn, damaged or in otherwise poor condition will not be accepted for a refund. If we receive the item(s) damaged or in an unsalable condition it will not be accepted for a refund unless the return package was insured with the carrier. No refunds will be issued until we have received the item(s) in a resalable condition.

Custom order work is not refundable.

For a return form see Returns under the customer service tab.

By placing an order with Glass by Knight Stained Glass Art Studio, you agree to the above conditions of the sale, returns, insurance claims, etc.